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Administrative Assistant II
| 2025-03-24 13:27:54
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Summary:

Join our team as a Client Support Assistant providing critical case management support for residents navigating public assistance programs. In this role, you will return resident calls, provide status updates, follow up on missing verifications, and schedule appointments. You’ll document case activity in state systems like MAXIS and METS, ensuring timely data entry and case updates. Ideal candidates have two years of administrative or client-facing experience, strong communication skills, and attention to detail. You’ll use county-issued equipment and software to support eligibility specialists and residents, ensuring efficient case processing and a positive resident experience. High school diploma or equivalent required.

 

Job duties:

Task

Process

Returning Resident Calls and providing Status Updates
  • Receive call assignments from the supervisor daily.  Use MAXIS and METS case notes to check the status of the case before returning calls.
  • Use call scripts or talking points to ensure clear and consistent messaging to residents.
  • Document the call outcomes in Case note or a tracking sheet

Tracking and Following Up on Missing Verifications
  • Review case notes for missing documents.  Call residents to remind them of required verifications and explain the submission process if needed.
  • Notify the assigned eligibility specialist when verifications are received.

Scheduling and Confirming Appointments
  • Coordinate with the worker to identify residents needing appointments (e.g. missed SNAP interviews or follow-ups)
  • Contact residents to confirm the appointment date and time.

 

Data Entry and Case Status Updates
  • Input basic data for pending applications (e.g., contact information, verification status) into MAXIS.
  •  Update case notes to reflect follow-ups, received documents, and call attempts
  • Ensure case statuses are current

 

Position Requirements

Education: High school graduation or equivalent

Experience: Two years’ experience as a Clerk 1 or equivalent Administrative Assistant role working directly with clients

Equipment to be used: County issued laptop, scanner, and county issued soft phone with direct phone number

Software to be used: County case file management system, CaseWorks and State systems, MAXIS, and METS